DineFeedback: AI restaurant feedback, built and run by ZEMTECH

DineFeedback is a multi-tenant SaaS that ZEMTECH designed, built and operates. Restaurant guests scan a QR code at the table, leave a star rating and a short voice note in Urdu or English, and owners see the transcribed, AI-analysed feedback on their dashboard within seconds.

Product
DineFeedback
Relationship
In-house product built and run by ZEMTECH
Type
Multi-tenant SaaS
Industry
Restaurants and hospitality
Status
Live in production
Services behind it
SaaS Application Development, Mobile App Development (Flutter), AI Agents & Automation, Private AI Knowledge Base (RAG), Urdu/English Voice AI Agents, Database API & Insights Dashboards

The problem

Restaurant owners rarely learn why a guest did not come back. Paper cards and generic online forms get few responses, and the answers arrive too late to fix anything on the night.

What we built

Feedback that takes a guest under a minute and reaches the owner in seconds.

  • QR feedback without an app

    Guests scan the table's QR code, rate the visit and record a voice note in the browser.

  • Urdu and English voice notes

    Voice notes are transcribed and analysed, so guests speak the way they talk.

  • Real-time owner dashboard

    Sentiment per visit and per category: food, service, ambience and value.

  • WhatsApp alerts

    Low ratings trigger an instant WhatsApp alert, so staff can recover the visit.

  • Ask your own feedback

    Owners can question their feedback data in plain language through a built-in AI chat.

  • Multi-branch by design

    One login runs every branch, with separate panels for branch managers.

Stack

  • Django
  • Django REST Framework
  • PostgreSQL
  • Celery
  • Redis
  • React
  • TypeScript
  • Flutter
  • Deepgram
  • WhatsApp Business Cloud API
  • Docker

Need a product like this?

We build SaaS, voice AI and dashboards with the same patterns that run DineFeedback.

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